Features

Simple PABX offers you a number of useful features that make managing your call centre a breeze:

• Create and manage departments: direct users to agents that are in the best position to assist them
• Control working hours for each department (i.e. when calls can be forwarded to a department)
• Add and remove office lines with ease
• Set up and manage extensions within the organisation
• Route call to regular phone number or SIP (Session Initiation Protocol) phone numbers
• Automatically record phone calls for review later
• Record and retrieve voice mails
• Easily create custom IVR (Interactive Voice Response) menus to direct callers to the information they are looking for
• Customize the "please hold" message